Privacy policy

Privacy Policy

Effective Date: May 30, 2026

This Privacy Policy describes how Throwbackcases (“Throwbackcases,” “we,” “us” or “our”) collects, uses and shares personal information when you visit, use, make a purchase from, or otherwise communicate with our online store and related services.

By using our website or purchasing from Throwbackcases, you acknowledge that you have read this Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, your personal information or your privacy rights, contact us at:

Throwbackcases
Email: hello@throwbackcases.com
Phone: [INSERT CUSTOMER SERVICE PHONE NUMBER]
Mailing Address: [INSERT BUSINESS MAILING ADDRESS]

Personal Information We Collect

Depending on how you interact with our store, we may collect the following types of personal information:

Contact Information

This may include your name, email address, telephone number, billing address and shipping address.

Order and Transaction Information

This may include products purchased, phone model selected, custom order details, payment status, shipping status, order history, refunds, returns and customer-support communications.

Payment Information

Payments are processed through our ecommerce platform and payment providers. We do not store complete credit card numbers ourselves. Payment providers may collect and process payment information necessary to complete your transaction.

Account Information

If customer accounts are available, we may collect account login information, order history and preferences associated with your account.

Device and Website Usage Information

We may collect information about how you use our website, such as IP address, browser type, device information, pages visited, referring links, cookie identifiers and interactions with our store.

Customer Support Information

When you email or communicate with us, we may collect the information you provide, including your name, email address, order number, photos of products, delivery concerns and any other details needed to answer your request.

Custom Design and Uploaded Content

If you order a custom or personalized phone case, we may collect images, artwork, text, names, initials, messages, instructions or other content you upload or submit for the purpose of creating your product.

Please only upload content that you have the right to use and that you are comfortable providing for production of your order.

How We Use Personal Information

We may use your personal information to:

Process, produce, fulfill and deliver your order
Confirm payment and provide order updates
Produce custom or personalized products
Communicate with you about your order or customer-service request
Process replacements, refunds or production issue claims
Detect, investigate or prevent fraud or misuse of our store
Improve our products, website and customer experience
Send marketing communications where permitted and where you have provided consent or have not opted out
Measure site performance and advertising effectiveness
Comply with legal obligations and enforce our policies

Custom Images and Artwork

When you upload an image, artwork, photo or design for a custom product, we use that content for the purpose of reviewing, producing, fulfilling and supporting your order.

By submitting content, you represent that you have the right to use and reproduce that content for your requested product.

We do not claim ownership of customer-uploaded original content. However, you grant us and our necessary production partners permission to use the submitted content solely as needed to create, fulfill and support your order, unless you separately give us permission to use it for marketing or promotional purposes.

We will not intentionally use your custom photo or personal design in marketing materials without your permission.

How We Share Personal Information

We may share personal information with service providers and business partners when necessary to operate our store, including:

Shopify, which hosts and powers our online store
Payment processors needed to process purchases and refunds
Production and fulfillment partners needed to create and ship made-to-order products
Shipping carriers needed to deliver orders
Email, customer service, analytics or marketing service providers used by our store
Professional advisers, regulators or authorities when required by law or necessary to protect our rights

Our production partners may receive information necessary to produce and deliver your order, including product details, selected phone model, shipping details and custom design content when applicable.

Cookies and Similar Technologies

Our website and service providers may use cookies, pixels and similar technologies to operate the store, remember preferences, understand website usage, improve performance and support advertising or marketing activities where permitted.

Depending on your location and the tools enabled on our store, you may be offered cookie choices or privacy preference controls.

You may also control certain cookies through your browser settings. Disabling cookies may affect some features of the website or checkout process.

Marketing Communications

If you sign up for emails or marketing communications, we may send you product updates, new releases, collection launches, special offers or other Throwbackcases news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in an email or by contacting hello@throwbackcases.com.

Unsubscribing from marketing communications will not stop important order-related emails, such as order confirmations, shipping updates or customer-support communications.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business and tax records, comply with legal obligations, resolve disputes and enforce our agreements.

Custom order materials may be retained as reasonably necessary to produce, reproduce, document or support your order. You may contact us regarding deletion requests, subject to any legal or operational retention requirements.

Security

We take reasonable steps intended to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our store is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us at hello@throwbackcases.com so we can review and address the request.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction or deletion of certain information, or to opt out of certain marketing or data-sharing activities.

To submit a privacy request, email hello@throwbackcases.com with the subject line Privacy Request. We may need to verify your identity before completing your request.

You may also have access to privacy preference tools made available through our website or ecommerce platform.

Third-Party Websites

Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content or policies of third-party websites. Please review their privacy policies before providing personal information.