Contact information
Contact Us
Questions, custom ideas, order issues or something you need us to look at? Reach out anytime.
Customer Support
Email: hello@throwbackcases.com
Please allow 1–2 business days for a response. If you are contacting us about an existing order, include your order number so we can help you faster.
Contact Us About:
- Questions about phone model availability
- Custom phone case requests
- Order changes before production begins
- Shipping or delivery questions
- Damaged, defective or incorrect items
- Artwork rights or removal requests
- General questions about Throwbackcases
Order Issues
For damaged, defective, incorrect or misprinted products, please email us within 30 days of delivery and include:
- Your order number
- A short explanation of the issue
- Clear photos of the product and the problem
- Photos of the packaging if your shipment arrived damaged
Artwork Rights & Removal Requests
Throwbackcases respects artists, creators and intellectual property rights.
If you believe artwork, imagery or a design shown on our website belongs to you, infringes your rights, or should be removed from our store, please email:
Include your name, contact information, a link to the product or image involved, and a brief explanation of your relationship to the artwork. We take good-faith requests seriously and will promptly review your concern.
Business Information
Throwbackcases
Email: hello@throwbackcases.com
Phone: [Insert business phone number]
Mailing Address: [Insert business mailing address]
Thank you for supporting an independent, woman-owned art-driven phone case brand. We appreciate every order, question and creative idea that lands in our inbox.